An insurance industry leader with annual revenues exceeding $1 billion CAD and over 3 million customers in Canada, the U.S. and the U.K., partnered with CGI to enhance its AI capabilities. To stay competitive in today’s financial environment, the company needed to elevate its software delivery speed, accuracy and efficiency. They accomplished this by implementing CGI NAVI, our generative-AI software delivery solution. While reducing the time-intensive process of manually generating software application test cases, our solution also enhanced data accuracy during the test case preparation phase.
CGI NAVI enabled the insurer to:
- Accelerate their entire software delivery lifecycle.
- Teach the AI platform about company-specific domains and application knowledge through its multi-layered AI.
- Deliver application and technology knowledge through a pretrained layer, while a reasoning layer offered base reasoning with open-source large language models (LLMs).
Designed to deliver value and operational benefits across enterprises, CGI NAVI’s AI-powered management provided the company with test strategies and planning, automated test case creation, intelligent test data, and basic automation scripts. “CGI is unlocking significant new benefits for the client’s QA team using the power of CGI NAVI,” says CGI Lead Analyst, Priya Dsouza. “CGI NAVI has begun delivering noteworthy benefits and operational advantages to the business in key areas of test case generation that include speed, accuracy, security and enhanced coverage.”
CGI’s AI experts helped the client implement new AI capabilities using CGI NAVI’s on-premise QA Accelerator tool, allowing the company to:
- Understand and summarize problems: Solve complex problems and instantly provide concise summaries—saving valuable time and costs during testing.
- Match solutions to problems: Efficiently identify similar issues, possible causes and potential solutions.
- Generate test cases: Create test cases in addition to generating precise and valuable test data. CGI NAVI also provides precise agile behavior-driven development (BDD) type software testing in the Gherkin language.
CGI NAVI helped the company save valuable time and effort. With optimized test case generation timelines and accelerated productivity, software engineers spent less time on manual tasks and focused more on test automation, execution and other technical needs.
- Results to date showed 58 days of test case preparation was saved for 11 in-flight projects—a reduction of about 45% compared to the manual processes that were typically used during the test case phase.
- Achieved an average of 70%-85% on test coverage and accuracy—a significant improvement.
- To accelerate processes even further, CGI NAVI could read the required documents for software applications and be trained by application developers to support analysts and testers.
- Ensured data privacy and security through our on-premise feature.
Reliable data protection is critical in today’s global digital economy. This is especially true for industries that need to protect confidential client and business data while also providing access to modern digital services and products.
CGI NAVI’s on-premise AI solution offers security and protection for sensitive data. Additionally, an on-premise LLM reasoning layer ensures that data is not sent to third-party service providers or external parties.
“The elimination of costly and time-intensive manual processes has been significant. CGI NAVI is enhancing business efficiency and value for the business which is a key benefit in today’s fast-evolving financial sector."
- Arun Sane, CGI Project Delivery Manager
The solution transformed our client’s ability to generate software application test cases and quickly resolve issues. Based on the positive results and feedback, the company is ramping up its reliance on CGI NAVI.
